1
Confirm the immediate arrangements
Contact the relevant health service, hospital, doctor or authorities as appropriate to the circumstances.
Family Support Centre
If you have just lost someone, start here.
You do not need to work everything out at once. Use this page to identify the next practical step and connect with the support you need.
If there is an immediate emergency or someone may still need urgent medical care, contact emergency services first. Shine Down is not an emergency response provider.
First steps
Focus on what needs attention first.
2
Choose a funeral provider
Ask for an itemised written quote and compare options where time allows.
Find services →3
Activate your support network
Nominate a family contact, church/community coordinator and practical helpers so one person is not carrying everything.
Request support
Tell us what your family needs.
🙏 Prayer support
Request prayer, church connection or community spiritual support.
Request prayer →📄 Funeral planning
Use our planning and cost guide before agreeing to services.
Open guide →🕊 Memorial design
Request a memorial page, printed program or presentation support.
Memorial services →